Money Ambulance – Terms & Conditions



1. About Us and How to Contact Us



1.1 Who we are

Money Ambulance is a trading style of Justizia Ltd trading as Justizia Law ("we", "us", "our").


Justizia Ltd is a company registered in England and Wales under company number 11626146. Our registered office is at Retford Enterprise Centre, Randall Way, Retford, DN22 7GR.


VAT number: 381143121.


Justizia Ltd is authorised and regulated by the Solicitors Regulation Authority ("SRA") under SRA number 656089.



1.2 How to contact us

You can contact us:



1.2.1 By telephone

01777 802020



1.2.2 By post

Money Ambulance
Retford Enterprise Centre
Randall Way
Retford
DN22 7GR



1.2.3 By email

customerservices@moneyambulance.com



1.3 How we may contact you


If we need to contact you, we will do so by telephone, email, SMS, or post using the contact details you have provided to us.



1.4 "Writing" includes emails


When we use the words "writing" or "written" in these Terms, this includes emails and other electronic communications.



2. Our Services


Money Ambulance is a trading name used by Justizia Ltd in connection with the provision of financial legal services.

We may:


Any legal advice, representation, or conduct of legal proceedings is provided directly by Justizia Ltd as an SRA-regulated law firm.


Submitting an enquiry does not create a solicitor-client relationship unless and until your case has been formally accepted by Justizia Ltd and you have entered into the relevant client care and funding documentation.



3. Eligibility and Assessment


All enquiries are subject to an assessment process.


Submitting information through our website, by telephone, or through any other communication channel does not guarantee that:


Any decision regarding whether to accept instructions or proceed with a matter will be made by Justizia Ltd based on the information available and the applicable legal and regulatory requirements.


You agree that all information you provide to us is accurate and complete to the best of your knowledge.



4. Fees and Charges


We will explain any applicable fees, funding arrangements, deductions, or success fees to you before you enter into any agreement for legal services.


Where your claim is accepted under a Damages-Based Agreement (DBA) ("No Win, No Fee"), details of any success fee or deductions from compensation will be clearly explained within your client care documentation and funding agreement. Click here to find out more about our fee structure


You are under no obligation to proceed until you have reviewed and accepted the relevant legal documentation.



5. Regulatory Information


Legal services provided under the Money Ambulance brand are provided by Justizia Ltd, which is authorised and regulated by the Solicitors Regulation Authority.


Further information regarding the SRA and the SRA Standards and Regulations can be found on the SRA website.


Nothing on this website constitutes a guarantee of outcome or compensation.


Past results do not guarantee future outcomes.



6. Communications and Vulnerable Customers


We are committed to communicating in a way that is clear, fair, and not misleading.


We recognise that some customers may experience circumstances that make them vulnerable. We will take reasonable steps to identify and support vulnerable customers in accordance with our internal policies and regulatory obligations.



If you require information in an alternative format or additional support during your matter, please contact us.



7. Complaints


We are committed to providing a high standard of service.


If you are dissatisfied with any aspect of our service, you may contact us using the details above and request a copy of our Complaints Procedure.


Complaints relating to legal services provided by Justizia Ltd will be handled in accordance with the Solicitors Regulation Authority rules and applicable legal complaints procedures.


If we are unable to resolve your complaint, you may be entitled to refer the matter to the Legal Ombudsman.


Further information is available from the Legal Ombudsman website.


You may also have the right to raise concerns with the Solicitors Regulation Authority where appropriate.



8. Limitation of Liability


Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:


To the fullest extent permitted by law, we shall not be liable for:


Any liability relating to legal services will be subject to the terms contained within your client care documentation and any separate agreement entered into with Justizia Ltd.



9. Data Protection


We process personal data in accordance with:


Our Privacy Policy explains how we collect, use, store, and protect your personal data, including how information may be shared for the purpose of assessing and progressing your matter.


By submitting information to us, you consent to us using your information for the purposes of assessing your enquiry and providing legal services.



10. Website Use


The content on this website is provided for general information purposes only and does not constitute legal advice.


While we make reasonable efforts to ensure the information on our website is accurate and up to date, we make no guarantees, representations, or warranties, whether express or implied, regarding the accuracy, completeness, or suitability of the content.


You should not rely on information contained on this website as a substitute for obtaining independent legal advice specific to your circumstances.



11. Governing Law


These Terms and Conditions are governed by the laws of England and Wales.


Any dispute arising from or connected with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


These Terms and Conditions were last updated on 26 May 2026.