Privacy Policy

Money Ambulance is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding potential financial mis-selling claims and related legal services.

Please read this Privacy Policy carefully before using our website or submitting any personal information to us.



1. Who We Are

Money Ambulance is a trading style of Justizia Ltd trading as Justizia Law.

Justizia Ltd is a company registered in England and Wales under company number 11626146.

Registered Office:

Money Ambulance
Retford Enterprise Centre
Randall Way
Retford
DN22 7GR

Justizia Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 656089).

We are registered with the Information Commissioner’s Office (ICO) under registration number ZA527169.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: dpo@moneyambulance.com



2. What This Policy Covers

This Privacy Policy applies to your use of our website and services.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.



3. Your Rights

Under UK data protection law, you have the right to:

  • be informed about how your personal data is used;
  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data where appropriate;
  • restrict the processing of your personal data;
  • object to certain types of processing;
  • request transfer of your personal data to another organisation; and
  • withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk



4. What Information We Collect

We may collect and process the following categories of personal data:

  • full name;
  • date of birth;
  • postal address;
  • email address;
  • telephone number;
  • financial information relating to your claim;
  • details of lenders, brokers, or finance agreements;
  • transaction and account information relevant to your matter;
  • details regarding financial difficulties or vulnerability;
  • records of communications with us;
  • call recordings;
  • IP address and browser/device information; and
  • website usage data collected through cookies and analytics tools.

In certain circumstances, we may also collect special category data, including health-related information where relevant to your claim or circumstances.



5. How We Collect Your Data

We may collect your data:

  • when you complete forms on our website;
  • when you contact us by telephone, email, SMS, or post;
  • during the onboarding process;
  • through communications with third parties where authorised;
  • through cookies and analytics technologies; and
  • from documents and evidence you provide to us.
  • via Open Banking submissions.


5A. Open Banking Data

We may use secure Open Banking technology provided by authorised third-party providers to access certain transaction and account information, where you have given permission for us to do so

This information may include:

  • account balances;
  • transaction history;
  • Fees, charges and interest rates
  • account names and account types; and
  • payment and spending information relevant to assessing your enquiry.

We use this information to:

  • assess potential claims or refunds;
  • identify possible unfair charges or lending issues;
  • support legal assessments; and
  • improve the accuracy and efficiency of our services.

We never see or store your online banking password.

You remain in control of your Open Banking permissions and may withdraw access at any time through your banking provider.

You are giving permission for us to securely access your account information for 90 days

We will collect your account information from your bank for the previous 36 months



6. How We Use Your Data

We use your personal data to:

  • assess your enquiry and eligibility for legal services;
  • investigate potential financial complaints and claims;
  • provide legal and support services;
  • manage your matter and communicate with you;
  • comply with legal, regulatory, and SRA obligations;
  • monitor quality assurance and compliance;
  • prevent fraud and misuse of our services; and
  • improve our website and services.

We do not use your personal data for unrelated marketing purposes.


We may use automated systems and technology to analyse transaction and financial data to help identify potential claims, refunds, lending issues, or other matters relevant to your enquiry. Final decisions regarding legal services or claims are not made solely by automated means



7. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • your consent;
  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate interests; and
  • the establishment, exercise, or defence of legal claims.

Where Open Banking data is processed, we rely on your explicit permission to access transaction information through authorised Open Banking providers, together with our legitimate interests and the provision of requested services.

Where we process special category data, we do so in accordance with Article 9 of the UK GDPR.



8. Call Recording

Telephone calls may be recorded for:

  • training and monitoring;
  • quality assurance;
  • compliance purposes;
  • consumer protection; and
  • dispute resolution.

Call recordings are stored securely and access is restricted to authorised personnel only.



9. Data Sharing

We may share your personal information with:

  • lenders, brokers, and financial institutions;
  • courts, tribunals, and regulatory bodies;
  • counsel, experts, or professional advisers;
  • IT and case management providers;
  • insurance providers;
  • law enforcement or emergency services where required; and
  • third parties where necessary to progress your matter.
  • authorised Open Banking providers and financial data service providers;

We will only share your information where necessary, lawful, and proportionate.



10. Data Storage and Security

We implement appropriate technical and organisational security measures to protect your personal data.

This includes:

  • secure case management systems;
  • restricted staff access;
  • password protection and encryption;
  • staff training on confidentiality and data protection; and
  • secure storage of documentation and recordings.

Your data is primarily stored within the United Kingdom.



11. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations.

Retention periods may vary depending on the nature of your matter and applicable legal requirements.



12. Your Right to Access Your Data

You have the right to request a copy of the personal data we hold about you.

Requests should be submitted to:

dpo@moneyambulance.com



13. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and improve user experience.

You can control or disable cookies through your browser settings.



14. Marketing Communications

We comply with the Privacy and Electronic Communications Regulations (PECR).

  • We do not carry out unsolicited cold calling;
  • We only contact individuals who have enquired with us or provided consent; and
  • You may opt out of communications at any time.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

We recommend checking this page regularly to ensure you remain informed about how we use your information.

This Privacy Policy was last updated on 26 May 2026.