Making it easier to understand

Fees & Payments

Checking your finances is completely free.

You only pay if we successfully help you recover money.

At Money Ambulance, we handle claims on a No Win, No Fee basis through a Damages-Based Agreement (DBA).

This means there are:

• No upfront costs
• No hidden charges
• No cancellation fees
• No surprise bills

If we do not successfully recover compensation for you, you will not pay our legal fees.

Your right to cancel

You have the right to cancel your agreement with us within 14 days of entering into your agreement with us.

There is no charge for cancelling during this period.

To cancel, simply contact us by email at customerservices@moneyambulance.com asking to cancel your agreement, referencing your claim ID

What happens if my complaint is successful?

If compensation or redress is recovered for you, we charge a success fee which is deducted from the amount recovered.

Our success fee will be:

• Up to 30% plus VAT of any compensation or redress recovered where your matter is resolved before court proceedings are issued.
• Up to 35% plus VAT of any compensation or redress recovered where your matter is resolved after court proceedings have been issued.

The exact fee applicable to your claim will be explained to you before you enter into any agreement with us.

In addition, the total fee charged will not exceed the applicable monetary cap shown in the table below.

After our fee is taken, the remaining amount is used to help improve your financial situation:

• Where applicable and in accordance with the terms of your agreement, some or all of the remaining funds may be applied towards reducing or clearing outstanding overdraft balances before any balance is paid directly to you.
• If your overdraft has already been cleared, the remaining amount is paid directly to you.

Compensation and outcomes vary depending on individual circumstances.

Example of how our fees work

The fee charged will not exceed the percentage fee applicable to your claim and will remain subject to the monetary caps shown.

Band	Redress awarded for a claim	The maximum percentage rate of charge	The maximum total charge (£)
1	1-1,499	30%	420
2	1,500 - 9,999	28%	2,500
3	10,000 - 24,999	25%	5,000
4	25,000 – 49,999	20%	7,500
5	50,000 or above	15%	10,000

Important to know

• The fee restriction applies to the entire claim, including where a claim is based on multiple issues or grounds.
• Our success fee will not exceed 30% plus VAT where your matter settles before court proceedings are issued, or 35% plus VAT where your matter settles after court proceedings have been issued.
• The amount you receive depends on the outcome of your case and any outstanding balances owed to lenders.
• Full fee details will always be provided before you proceed with any claim.
• Compensation is assessed on a case-by-case basis and is not guaranteed.

Example of my liability for fee if my claim is successful before the issue of proceedings

Compensation	Charges (at 28%)	VAT (at 20%)	The compensation I will receive
£2,500	£700	£140	£1,660

Example of my liability for fee if my claim is successful after the issue of proceedings

Compensation	Charges (at 35%)	VAT (at 20%)	The compensation I will receive
£2,500	£875	£175	£1,450

How much could I receive?

The amount you may receive depends on

• the type of claim;
• the amount recovered;
• any outstanding balances owed;
• and the outcome of your case.

Before moving forward with any claim, we’ll clearly explain:

• any applicable fees;
• how our charges work;
• what you could receive;
• and how the process works.

Can I make a claim myself?

Yes.
You are not required to use Money Ambulance to make a complaint or claim.
You can contact your lender directly free of charge or refer your complaint to the Financial Ombudsman Service yourself if you prefer.
Money Ambulance simply offers support and assistance throughout the process

Using Money Ambulance

Money Ambulance is a trading name of Justizia Ltd.
Justizia Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 656089).
We are committed to providing fair, transparent, and professional legal services

Before you enter into any agreement with us, we will provide full details of our fees and explain how they may apply to your particular circumstances.

Questions?

If you have any questions about our fees or services, please contact us before proceeding.

We are happy to explain everything clearly and simply before you decide to continue.